ICT Support Assistant

  • Sohar

Date: 19 March 2024

Department: ICT
Position: ICT Support Assistant
Vacancies No: 1
Job description: Please refer to the detailed description down below
Closing date for application: 28 March 2024, 5PM

Important application note

  • Only qualified candidates for the vacancy will be interviewed within a month after the closing date.
  • The applicants should be Omani only.
  • View the application form and fill and include the attachment as per request in applying form for a vacancy to the following e-mail: jobrecruitment@om.steinweg.com.

Job description and activities:

The ICT Support Assistant will provide technical support and assistance to the ICT department and end-users within the organization. He will be responsible for resolving technical issues, performing system maintenance tasks, and offering guidance on ICT related matters. He will report to ICT Team Leader.

The ICT Support Assistant is required to be flexible to work in shifts, after working hours and be available as standby on weekends and holidays. The ICT Support Assistant will continually improve knowledge and skills required to stay up to date professionally.

Position Objective:

ICT Support Assistant provides technical support and assistance to organization’s ICT department and its users, key objectives include:

  • Technical Support, Maintenance, Documentation, Training, Security, Collaboration,  Monitoring, Inventory Management and Administrative support and any other task performed with in ICT department.

Position in the company:

ICT Support assistant is part of ICT Department and reports to ICT Team Leader.

Key tasks and accountabilities:

Technical Support:

  • Respond to user inquiries and provide technical assistance via phone, email, or in person.
  • Troubleshoot hardware, software, and network issues for end-users.
  • Assist in resolving technical problems and escalate complex issues to senior IT staff when necessary.
  • Supports users after working hours and available on weekly standby duty.

System Maintenance:

  • Perform regular maintenance tasks such as updates, patches, and system configurations.
  • Assist in the installation and setup of hardware, software, and peripheral devices.
  • Conduct system checks to ensure proper functionality and address any identified issues.
  • Create,  and maintain documentation for IT procedures, troubleshooting guides, and user manuals.
  • Generate reports on technical issues, resolutions, and system performance for review by senior IT personnel.

Documentation and Reporting:

  • Create,  and maintain documentation for IT procedures, troubleshooting guides, and user manuals.
  • Generate reports on technical issues, resolutions, and system performance for review by senior IT personnel.

User Training and Support:

  • Provide basic training to users on software applications, hardware usage, and IT best practices.
  • Educate users on security awareness and data protection measures.

IT Inventory Management:

  • Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Monitor stock levels and coordinate procurement of necessary IT supplies or equipment.

Security and Compliance:

  • Assist in implementing and maintaining security measures, such as antivirus updates, firewalls, and data backup procedures.
  • Ensure compliance with IT policies, standards, and regulations.

Collaboration and Coordination:

  • Collaborate with IT team members to address complex issues or projects.
  • Communicate effectively with different departments to understand their IT needs and provide appropriate support.

Monitoring and Troubleshooting:

  • Monitor systems and networks for performance issues, security threats, and irregularities.

Assist in diagnosing and resolving technical problems to minimize downtime.

Profile, qualifications competencies and skills:

  • Bachelor degree in Information Technology, Computer Science or equivalent experience.
  • Knowledge of LAN, TCP/IP, Windows, network file & printer Installation, MS Office.
  • Strong problem trouble shooting and solving skills.
  • Excellent client-facing skills.
  • Excellent written and verbal communication skills in English and Arabic.

Company values

We are SOLID!

  • Safety First. Always!
    We take care of our and others’ safety. We trust our team to keep us safe as they can trust us to keep them safe. We take care of our body, mind and the environment. We are bold and we can speak freely and safely when we observe incorrect behaviour.
  • Constant care for Our customers
    We are passionate about what we do and in our communication with our customers we exhibit this passion. We listen to our customers and we seek to continually improve the quality of our service. We are accountable for our promises to our customers. Our word is our bond. We represent the company when we speak to our customers and we treat our customers with respect and honesty.
  • Life Long Learning for Growth
    We are passionate about learning and we apply our learning in our job. We are self-conscious and we always look for opportunities to learn and grow. We have a growth mindset and we are eager to learn. We take ownership of our own development and we seize the opportunities that are provided to us to increase our competencies.
  • Constantly Invested in Our People and Community.
    We embrace inclusion and we treat each other and the community with respect, fairness and honesty regardless our background, nationality, gender and religion. We trust and listen to each other. We speak with one voice to the outside world. We are one team, we are loyal, we are engaged and we take responsibility.
  • Doing the Right Things Right. At all times!
    We are transparent about what we say and do. Our dealings with our clients, colleagues and stakeholders are guided by honesty, trust and integrity at all times. We work hard to achieve our goals. We take ownership and accountability for our own actions.

Company Introduction:

C. Steinweg Oman LLC. (CSO) was established in Oman early 2004 and was awarded the concession for all dry-bulk, break-bulk, project cargo and RoRo stevedoring operations in the Port of Sohar. Furthermore, operates CSO a bonded warehouse, a Container Freight Station (CFS) for stuffing and stripping containers and provides it many value-adding services.

CSO is part of the C. Steinweg Group, a service provider in the fields of storage, handling, forwarding, and chartering and other related logistics services; with over 100 locations worldwide.

Working with CSO especially in the HSSE department is not just any job as you will be daily facing different challenging activities. The workdays are unique such as a day might start with sessions with your team, or brainstorm with teammates to further improve work environment and minimize risks. The company provides professional development trainings to help employees reach future career goals. But no matter what you’re working on or how you spend your time, your work is important. You deserve to work for a company where you’re empowered to be, feel and do your best every day.

HR mail address: jobrecruitment@om.steinweg.com