Overview:
Control and supervise staff, and import and export operational processes and files, from collection through to delivery in accordance with the client’s requirements
Key Result Areas
- Manage operational staff
- Manage the financial aspects of the Airfreight division
- Ensure that operational processes are current and being followed at all times.
- Ensure compliance with all relevant statutory requirements (e.g. Customs and Excise Act).
- Provide monthly reporting to senior management as required.
- Resolve any escalated queries.
- Establish and maintain relationships with key clients and suppliers.
- Promote operational Excellence.
- Demonstrate leadership skills at all times.
- Other Responsibilities
Key Job Functions:
Manage Operational Staff
- Motivate and create a positive atmosphere for the staff to work within.
- Ensure that staff adhere to the operational guidelines at all times.
- Ensure that workloads are distributed evenly amongst staff.
- Assist staff with issues where they might not have the necessary know-how to provide the correct level of service (operational excellence).
- Ensure that staff always follow operational processes.
Financial Control
- Have an understanding of which debtors currently have overdue amounts and work with the Financial Manager in recovering funds by resolving queries and providing feedback to the client.
- Ensure that creditors’ invoices relating to the division are captured as per the requirements and queries where applicable. are addressed.
- Shipping ledgers are to be up to date at any given time, with special attention given to potential loss amounts.
- Ensure that invoicing is up to date at any given time, with special attention to CBO Clients.
- Manage Processes to make sure that there are no lost files.
- Ensure that rates are loaded on Cargo Wise one for all clients.
Review and maintain operational processes
- Continuously review operational processes to make sure that they will allow efficiencies and profitability throughout the division.
Manage Key Accounts
- When necessary, take ownership of key accounts and operate shipment files as per the outlined forwarding, clearing and delivery processes.
- Assist clients with queries related to operations and documentary requirements needed to successfully facilitate the clearing /forwarding process (imports).
- Exports: Ensure operators make an export booking with the preferred Carrier /Operator/Airline /Consolidator.
Manage Suppliers and Buying Conditions
- Together with senior management, nominate and negotiate rates with suppliers to make sure that the buying conditions are in line with the current market conditions.
- Ensure that controllers use the correct service providers and rate changes are in line with the agreement.
- Manage the performance levels of nominated service providers.
Rate Proposals
- Ensure that all rate proposals are up to date and in the correct format for all airfreight accounts.
- Quality checks must be performed randomly on operations files, ensuring that all the relevant documents are kept on file in accordance with the Customs Act 91 0f 1962, as amended and the VAT Act 89 of 1991, as amended.
Status Reports
- Ensure that controllers keep clients up to date on the progress of their shipments by sending them regular status reports(Monday/Wednesday/Friday or as required).
Customer Services
- Ensure the highest levels of customer service at all times and attend to clients’ queries.
Etiquette
- Ensure that your own work area and the offices are kept neat and tidy at all times.
- Ensure that you adhere to the guidelines set out in your employment contract ( timekeeping, internet usage, dress code, etc).
Join Steinweg to ensure our services exceed client expectations. Apply now to become part of our dynamic team!
Interested?
Please send your CV to BridgeTz.Recruitment@za.steinweg.com