Overview:
To effectively manage & control the movement of cargo from the designated origin to the prescribed destination in line with the client’s instructions & requirements whilst adhering to company policies, procedures & requirements.
Key Result Areas
- Ensure that operational files are handled in accordance with the various process flows.
- Ensure the highest levels of customer service at all times and attend to clients’ requests and queries promptly.
- Liaise with client/supplier effectively throughout shipment
- Source vehicles to fill customers’ requirements
- Monitor trucks en route – proactively chasing up overdue trucks and elevate long overdue vehicles to management
- Assist clients with any queries related to operations and documentary requirements needed to successfully facilitate the transport process.
- Monitor orders placed until such time as the goods have been confirmed as stacked or delivered, constantly keeping the client updated on the progress.
- Forward a transport booking order to the contracted haulier stipulating the collection and delivery locations, OOG and hazardous details (if applicable), and the agreed rate as well as any special requirements.
- Arrange for the cargo to be delivered in accordance with the client’s clearing instructions/requirements.
- Ensure the transport is executed properly and cargo is delivered on time
- Invoicing
Skills Required
- High level of computer literacy in MS Office Suite
- Excellent verbal and written communication
- High level of numeracy – and financial understanding
- Excellent interpersonal skills
- Focus on customer requirements.
- Good Negotiation skills
- Good Leadership skills
Join Steinweg to ensure our services exceed client expectations. Apply now to become part of our dynamic team!
Interested?
Please send your CV to recruitment@za.steinweg.com